- The Exchange Policy described below applies to online purchases made through www.aquacustomswim.com or custom orders via email. All swimwear pieces are made to order and individually handmade by the Designer. No refunds on any swimwear orders.
- I offer 1 (one) free alteration on orders with major size or fit issues. For example, needing another top or bottom size, bottom rise adjusted (lower or higher front and back rise), and other necessary changes. Please email me with your request firstname.lastname@example.org
- For all items, to be eligible for an exchange to fix any major fit issues the customer must adhere to the following:
- Merchandise must be exchanged within 10 days of receipt.
- Merchandise must be unworn and unwashed. No stained, damaged, or odorous items will be accepted.
- Merchandise must have all tags, hygiene liners, including any A’QUA Swim hang tags, attached.
- Please note: Some color may naturally “bleed” from your swimsuit before the first few hand washes, especially in a very chlorinated pool or hot tub. This also applies to metallic fabrics or fabric with gold/silver foil prints. You may want to hand wash your suit before swimming.
- Please note: Fabric color may slightly vary from product shot
- Please email us with your exchange request at email@example.com
- Any major fit issues, needing another size, fabric flaws or damage to the suit we will respond as soon as possible.
Mail the package to:
HUSH LA | A’QUA SWIM
Attn: Online Exchanges
3746 Carmona Ave #3
Los Angeles, CA 90016
Please allow 1 week from the return shipped date for your exchanged items to be shipped out.
All orders are handmade by the Designer. Please allow 10-14 days from order date to ship out your custom bikini. Rush orders can be made and shipped out in 3-5 days with an additional $25 fee. Please email me to request a rush order and I will send you a custom shipping invoice.
Delivery times will vary. Standard International Shipping rate is $20 per order. Duties & Taxes issued in the country of origin are the responsibility of the recipient. A’QUA Swim has no control over any duties & taxes for imports issued at the recipient country.